My wife is in the hospital right now. She had surgery and although it was ambulatory, she was scheduled to spend the night and then be released the next day. Everyone in the hospital (a prestigious NYC hospital) was very friendly and helpful through the admission process, the pre-surgical and the post surgical time in the recovery room. Then she was brought up to her room and things changed.
From the moment she was moved to her room, the nursing staff proved itself to be - at best - uncaring, and at times, bordering on incompetent. One nurse came to take her blood pressure, and then got distracted, left the apparatus - without taking the readings - saying she would be right back. She wasn't seen for almost 6 more hours! At one point, my wife's hospital gown became soaking wet, and when she asked the nurse for a new one, she was told, "in a little while." Was she expected to remain in a soaked garment until the nurses would get around to it? Medications - which she was told to bring to the hospital herself and she knew when she was supposed to be given - had to practically be begged for.
And the nurses attitudes were simply awful. Her room is right across from the nurses station, and when she would ask for something, she could hear the nurse complain about the request when she left the room. I could understand this if there was a constant stream of silly requests all day, but I had been there for over 5 hours and this was the first request she had made of the staff ... she was in pain and wanted her pain medication - which she was entitled to. And how unprofessional is it for any professional to walk around chewing gum?
Last night, a sample had been taken to check for an infection before she was to be released. Hours later it was discovered that the sample had not been brought to the lab, but had simply been left at the nursing station. Another sample had to be obtained and hours passed after a determination should have been made.
There were many more incidents like this, and now, two days later, she is still in the hospital, waiting to be evaluated so she can be released, and she is receiving no information from the staff nor are they sympathetic to her at all. Very unlike any nursing staff either of us have encountered at any point in our lives.
Your comments (below) gratefully appreciated.